You can return your purchase within 30 days from your receipt of the item. No questions ask. You can return the item to any of our 3 stockpoints, regardless of where your item was shipped from. 100% of the value of the purchase will be refunded for safe return of the purchase. We understand sometimes there could be a mismatch about the expectations. Just send us a message below and our customer service personnel will guide you for the entire procedure. However we do appreciate if you can highlight the reason to us so we can guide your future purchase or feedback a situation to our workshops.
Do take note buyers must take care of all shipping charges. We have this policy of buyer paying for all related shipping charges because we are operating as a wholesaler where our prices are pure product prices, and does not include any general charges for buyer's return.
However, if the parcel gets returned due to a wrong shipping address or buyer do not want to collect the item, I'm afraid we have to charge an admin fee of $60 to cover our shipping costs to you. By having this policy, we believe it is effective to deter against abusive buyers who take advantage of violin returns without any associated costs and thus help make our shop a more pleasant place for the majority of buyers who can understand there is risk involve in buying instruments or bows without physically seeing them first.